Privacy Policy

Information We Collect

When you call us about a heat pump, we may note your name, phone number, the town and street of the home, details about the house and its heating, and your gas and electric companies.

When you visit the website, basic technical details such as browser type, device and pages viewed may be recorded through standard logs and analytics.

How We Use It

We use your information to answer questions, set up a home visit, prepare a proposal and help with any rebate or loan paperwork you ask us to handle.

Website data helps us see which pages are useful and keep the site running.

Cookies

The website may use cookies to measure traffic and remember simple preferences.

You can block or clear cookies in your browser. The site still works without them.

Sharing

We do not sell personal information. We share details only as needed to deliver what you asked for, such as with Mass Save, your utility or a lender you choose, and only with your knowledge.

We may disclose information if the law requires it.

Security

We take reasonable steps to protect your information from loss, misuse and unauthorized access.

No system is completely secure, so we cannot promise absolute security.

Your Choices

You can ask what information we hold about you and ask us to correct or delete it, except for records we must keep for program, lending or legal reasons.

Call the number below to make a request.

Other Websites

This website may link to outside sites, such as program or utility pages. Their privacy practices are their own.

Children

This website is for adults planning work on a home. We do not knowingly collect information from children under 13.

Updates

We may update this policy. The date at the top shows the latest version.

Using the website after a change means you accept the updated policy.